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Job Opportunites

Barista & Cashier 
Positions

Esteamed Coffee is now accepting job applications from August 16 to August 31 for the following positions:  Hot Barista, Cold Barista, and CashierPrior experience is not required. 

 

The first 100 applicants will receive an Interview signup link within a few days of applying. 

This is a workforce development opportunity and therefore positions will be filled with neurodiverse adults (18 and above) in our community who have intellectual/developmental, visual, and/or communication differences.

Our Mission

Esteamed Coffee's mission is to connect employees with various disabilities and our community at large, in such a way that the lives of all are enriched through their fellowship in a warm, welcoming environment.

Hot Barista

Brewing up deliciousness, one cup at a time

Essential Functions

  • Prepares and serves hot beverages according to Esteamed Coffee, Inc. specifications and the customers’ requests

  • Maintains knowledge of menu items and recipes to effectively service the customer

  • Sets up and breaks down workstations, including cleaning and sanitizing

  • Maintains appearance of location ensuring product is stocked to appropriate levels and all areas are properly cleaned and sanitized

  • Maintains excellent customer service, anticipating guests needs

  • Adheres to Esteamed Coffee, Inc. safety policies and procedures, including proper beverage and food safety and sanitation

  • Maintains a positive attitude towards guests, customers, clients, co-workers, etc.

  • Ensures security of company assets

  • Other duties and tasks as assigned by Manager/Supervisor

Qualifications

  • Able to participate in training before starting position to learn how to make hot beverages, provide excellent customer service, and develop job appropriate interpersonal skills

  • Willingness to accept constructive feedback from managers/supervisors

  • Demonstrate respect to managers, co-workers, volunteers, and customers

Cold Barista

Freezing frappes, iced coffees, and more (oh my!)

Essential Functions

  • Prepares and serves cold beverages according to Esteamed Coffee, Inc. specifications and the customers’ requests

  • Serves prepared food items

  • Maintains knowledge of menu items and recipes to effectively service the customer

  • Sets up and breaks down workstations, including cleaning and sanitizing

  • Maintains appearance of location ensuring product is stocked to appropriate levels, sufficient ice is available in the ice machine for cold drinks, and all areas are properly cleaned and sanitized

  • Maintains excellent customer service, anticipating guests needs

  • Adheres to Esteamed Coffee, Inc. safety policies and procedures, including proper beverage and food safety and sanitation

  • Maintains a positive attitude towards guests, customers, clients, co-workers, etc.

  • Ensures security of company assets

  • Other duties and tasks as assigned by Manager/Supervisor

Qualifications

  • Able to participate in training before starting position to learn how to make cold beverages, provide excellent customer service, and develop job appropriate interpersonal skills

  • Willingness to accept constructive feedback from managers/supervisors

  • Demonstrate respect to managers/supervisors, co-workers, volunteers, and customers

Cashier

The smiling face ready to take your order!

Essential Functions

  • Greets customers and takes orders; processes cash & credit card transactions

  • Serves prepared food items when cold barista unavailable/occupied

  • Maintains knowledge of menu items and recipes to effectively service the customer

  •  Sets up and breaks down workstations, including cleaning and sanitizing

  • Assists in maintaining appearance of location ensuring product is stocked to appropriate levels and all areas are properly cleaned and sanitized

  • Maintains excellent customer service, anticipating guests needs

  • Adheres to Esteamed Coffee, Inc.  safety policies and procedures, including proper beverage and food safety and sanitation

  •  Maintains a positive attitude towards guests, customers, clients, co-workers, etc.

  •  Ensures security of company assets

  • Other duties and tasks as assigned by Manager/Supervisor

Qualifications

  • Able to participate in training before starting position to learn how to provide excellent customer service and develop job appropriate interpersonal skills

  • Willingness to accept constructive feedback from managers/supervisors

  • Demonstrates respect to managers/supervisors, co-workers, volunteers, and customers

Shift Manager

The Shift Manager will supervise the daily routines of the crew members.  They will be responsible for training the employees in their duties and ensure that quality work is performed at all times.  The Shift Manager will be the expert in all coffee shop operational tasks. 

This position may be a part or full-time position.

Responsibilities

  • Making and serving of the menu items

  • Restocking

  • Store cleanliness

  • Cash and credit card transactions

  • The customer/employee experience

  • Employee safety

  • All shop functions

Qualities We Look For

  • Able to support, report to, and respect the store manager

  • Leadership qualities

  • Compassion, warmth, and kindness

  • Passion for the mission of Esteamed Coffee

  • Good teacher/trainer

  • Experience with special needs population

  • Willingness to do all jobs

  • Willingness not to take over and do jobs for the crew members

  • Patience

General Manager

Esteamed Coffee’s General Manager is responsible for overseeing all operations of the restaurant, including training and performance management of all supervisory and hourly staff, inventory management, customer service, and creation of store goals and promotions. 

The General Manager reports to the Director of Operations.

Sales, Reporting, and Financial Responsibility

  • Written and verbal store communication and top-down communication from corporate officers.  Communicates with supervisors/leadership team to maintain same practices and secure policy and procedure at all levels of the operation.  Communicates store goals to team effectively and motivates others.

  • Monitors inventory levels and communicates with vendors to maintain business relationships and secure appropriate pricing, in coordination with the operations manager.

  • Responsible for ensuring that all financial duties and reporting are completed accurately, including all administrative tasks and payroll and personnel activities.

  • Seeks to grow customer base and increase store traffic by creating and leading promotions within and outside the store as well as maintaining functional, efficient, pleasant store environment and exceptional food and beverage offerings.

  • Seeks to increase sales, monitors weekly and monthly P&L data and works to increase bottom-line profits.

  • Reports performance information to corporate officers.

  • Helps to organize marketing efforts, including overseeing social media presence, completion of sampling and seasonal promotional goals and events, and interfacing with various groups and school organizations to grow customer base.

  • Other duties as assigned

Leadership and Team Organization

  • Leads and models overall culture, values, mission, and spirit of the company.  Is knowledgeable about the ideals and principles of Esteamed Coffee, Inc. and ensures that our story is appropriately communicated by staff and store environment.

  • In conjunction with the shift manager(s), creates, adjusts, and implements training plans for new employees following Esteamed Coffee, Inc.’s schedule and materials.  Ensures full understanding and regularly observes and coaches staff on their performance, celebrating successes as well as discussing and offering suggestions if more feedback is needed.

  • Along with the management team, performs annual employee reviews and conducts ongoing coaching and training sessions to ensure high levels of performance. 

  • Oversees store staffing levels (scheduling) and assists in hiring and promotion assessments. 

  • Conducts regular management meetings to review financial reports, issues related to personnel, upcoming promotions/events/activities, etc.

  • Helps to create positive, enthusiastic, and well-trained store culture by providing an informed, honest, and optimistic example for the team.  Responds appropriately to ideas, concerns, complaints, and comments from management and staff.

  • Models proper attendance, punctuality, customer service, and overall attitude.

  • Demonstrates patience and empathy with the Special Needs population

Quality of Products, Functionality, Safety, and Store Appearance

  • Oversees and executes effective communication between baristas and volunteers to ensure that food and beverage offerings are fresh, labeled appropriately, and kept well-stocked. Guides direction of new seasonal food and beverage offerings and contributes any skills and ideas for new items.

  • Ensures that all company and store standards, guidelines, and procedures are communicated and followed by staff and volunteers at all times.  Models all rules and policies and maintains safety features and security of café.

  • Communicates safety features and hazards to team

  • Ensures store appearance is maintained at all times, including café seating area, condiment bar, etc.

  • Ensures proper equipment functionality and performs or enforces completion of regular equipment maintenance. Utilizes resources and available information to trouble-shoot when equipment errors occur; responds in a timely and reasonable fashion to problems.

  • Maintains, models, and coaches on speed of service and organizes employees to maintain the most efficient floor plan and deployment for serving customers. 

Thank You for Your Interest

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CONTACT

Physical Address

114 S. Academy St.  Cary, NC  27511

Mailing Address

Post Office Box 1373

Cary, NC  27512

Email Address

esteamedcoffee@gmail.com

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